Account help

Delete your CarYatri account

Last updated: October 6, 2026

You can delete your account yourself from the app at any time. It takes about a minute, and you get 30 days to change your mind.

ProfileManage your AccountDelete my account

Delete your account in the app

  1. Open the app and log in

    Open CarYatri on your phone and log in with the account you want to delete.

  2. Go to Profile

    Tap the Profile tab at the bottom right of the screen.

  3. Tap Manage your Account

    You will find it in the list of options on your profile.

  4. Tap Delete my account

    Scroll to the bottom. Under Account, tap Delete my account (shown in red).

  5. Read the note and tap Delete Account

    The Delete Your Account screen explains what will happen ("Before you go, please note"). If you only want to change your details, use Update profile there instead. To go ahead, tap the Delete Account button at the bottom.

  6. Tap Continue

    A box asks "Want to delete your account?". Tap Continue, or Cancel to stop.

  7. Confirm with Delete account

    The last screen shows the final warning. Tap Delete account to confirm, or the ✕ to go back without deleting.

  8. Done

    You will see "Your account is scheduled for deletion" with the date it will be permanently deleted. You are logged out on every device. Tap Done.

Before you start

Cancel your upcoming trips with other people first. You can't delete your account while you have an upcoming ride with passengers, or an upcoming booking on someone else's ride, because they are counting on you. The app will tell you, for example: "You have 1 upcoming booking. Please cancel it before deleting your account."

Cancel them from the Rides tab, then follow the steps above again. Upcoming rides with no passengers don't need cancelling; they are cancelled for you.

  • Settle any cost-share you owe or are owed with your co-travellers. CarYatri does not hold any money, so there is nothing to refund or withdraw.
  • If you only want to stop calls or WhatsApp messages, you don't need to delete your account: use Manage your Account → Communication preferences.

What happens after you delete

  • You are logged out on every device straight away.
  • Your upcoming rides that have no passengers are cancelled, and any weekly repeating rides stop.
  • Your account is kept for 30 days in case you change your mind. During this time you can reactivate it (see below).
  • After 30 days, your profile, photo, chats, ID document details, vehicle details and contact details are permanently deleted and cannot be recovered.
  • Rides you have already taken stay in your co-travellers' history, but your name is replaced with "Deleted User".
  • To answer legal or fraud-prevention questions, we keep only a scrambled (hashed) form of your email and mobile number for up to 365 days. It cannot be turned back into your details. See our Privacy Policy.

Changed your mind? Reactivate within 30 days

  1. Log in

    Open the app and log in with the same email and password as before, before the deletion date.

  2. Tap Reactivate my account

    The app shows "Your account is scheduled for deletion". Tap Reactivate my account.

  3. You're back

    Your profile, chats and ratings are just as you left them. Rides that were cancelled when you asked to delete won't come back, but you can post them again.

Can't use the app? Ask us by email

  • If you can't log in or no longer have the app, email support.caryatri@gmail.com with the subject "Delete my CarYatri account".
  • Send it from the email address registered on your account, and include your registered mobile number, so we can confirm the account is yours.
  • We acknowledge requests within 24 hours and aim to complete them within 15 days. The same 30-day reactivation window and deletion rules apply.

Email a deletion request

Also read our Privacy Policy and Terms and Conditions.

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